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Enable and Configure Voice AI Outbound Calling

Step-by-step guide to enable Voice AI outbound calling, verify identity, ensure compliance, and activate your agent for structured, automated call workflows inside your OS.

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1. Enable and Configure Voice AI Outbound Calling

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2. To begin, click on Voice to access the voice AI features and settings.

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3. From here, click the Enable Outbound Calls button to activate voice agent capabilities.

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4. Now, click the checkbox to confirm your agreement with the Voice AI Outbound Calling terms.

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5. Following that, click the Accept button to confirm and enable Voice AI Outbound Calling.

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6. Then, click the "Begin verifying" button to start the identity verification process.

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7. Then, click the Select button to confirm your government ID country selection.

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8. Take a photo of your ID.

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9. Next, click Use this photo to confirm the ID capture and proceed with agent setup.

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10. Following that, wait for the processing animation to complete as your ID uploads.

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11. Following this, click the Get started button to initiate the facial verification process.

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12. Then, click the Done button to complete your identity verification process.

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13. Next, review the requirement that your data collection channels must include consent language.

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14. From here, click Check Compatibility to validate your consent language compliance.

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15. Next, click Step 2 to expand and choose the applicable products for voice AI.

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16. Next up, click the Update Consent button to apply the consent requirements to products.

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17. Next, view the Outbound Enabled status indicator showing your Voice AI agent is active.

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18. Congratulations, You're Done!

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