OS Usage Pricing

OS bills usage from a pre-loaded credit wallet. You pay once to load it, and each service draws from that balance as you use it.

Manage your minimum balance, recharge amount, and card on file in Settings > Company Billing. As your messaging volume grows, raise your recharge amount so the wallet reloads less often.

All rates below are for the US and Canada. Rates in other regions follow Twilio pricing.

Every usage-based service in OS, at a glance. Details for each follow below.

Calls are billed by the minute. Text messages are billed by the segment.

These rates apply to local and toll-free numbers. Inbound calls to toll-free numbers are billed at $0.0220 / minute. Calls to Alaska and the Yukon Territory are billed at different rates.

SMS charges apply to every message where delivery was attempted, whatever the final status. See SMS cost control below to keep messages to fewer segments.

LC Email is the email service built into OS. It handles deliverability, error monitoring, and compliance, so you don't need to set up or manage Mailgun or SendGrid.

Every incoming and outgoing email is billed, including CC and BCC recipients.

Email Verification checks each address before you send to it. This keeps your lists clean and protects your deliverability.

Premium workflow actions and triggers are billed each time they run.

AI actions inside workflows are billed by tokens. Input (what you send) and output (what the model returns) are priced separately.

Rates shown use GPT-4o Mini as the example. Word counts are estimates, and actual charges vary by model and token count.

Content AI writes copy and generates images inside OS. Text is billed per 1,000 words. Images are billed per image.

Conversation AI answers your chats, DMs, and texts automatically. Each AI reply is billed as one message.

Voice AI answers and makes phone calls for you. It is billed by the minute.

Agent Studio runs the AI agents you build in OS. It is billed by tokens.

Rates shown use GPT-4o Mini as the example. Actual charges vary by model.

Ask AI is the built-in assistant you can question inside OS. It is billed by tokens.

All Ask AI usage in an account is billed to that account's wallet, whether an agency user or an account user runs it.

AI Studio is where you build and run AI features in OS. It is billed by tokens, at the same rate as Ask AI.

All AI Studio usage in an account is billed to that account's wallet, whether an agency user or an account user runs it.

WhatsApp lets you message leads and clients from inside OS. Usage is billed per message.

WhatsApp also requires a base subscription of $29.99 / month. Usage is billed on top of it.

To turn it on, go to Settings > WhatsApp and connect your WhatsApp Business Account.

Reviews AI writes replies to your customer reviews. Each reply is billed once.

You can buy and connect a domain directly inside OS. Each domain is billed when you buy it.

These charges sit alongside the Phone usage rates above.

Carrier fees. US and Canadian carriers such as T-Mobile, AT&T, and Verizon charge their own fees on messages sent to their users. Your total SMS cost is the OS rate plus any carrier fee. Carrier fees vary and change over time; see Twilio's SMS pricing page for current rates.

SMS cost is set by segments, not messages. One segment holds up to 160 characters. Emojis and special characters shrink that limit, so fewer characters fit per segment.

Check your segment count. Paste your message into the Twilio Messaging Segment Calculator before you send. SMS Templates in OS also show the estimated cost of each message.

Keep each message to one or two segments:

Example: 5 segments down to 1

Before (5 segments):

No more posting and praying or waiting for people to slide into your DMs! Free Training tomorrow on how to truly have a successful launch of a service, offer or program- whether 1:1 clients, a group, retreats or anything in between- this is for YOU! – Team 🙌

https://scalingos.ai

After (1 segment):

Tired of waiting for DMs? Join a free training tomorrow to learn how to launch your service, program, or retreat:

{{trigger_link.gZkvv0tdqTJ2VJryCCf2}}

I was charged $10–$20 right away, but I haven't used anything yet. Is that expected?

Yes. That charge loads your wallet. It runs whenever your balance falls below the minimum set in Settings > Company Billing.

Am I charged if an SMS fails?

If OS hits an internal error before the message reaches the carrier, you are not charged. Once delivery is attempted, the message is billed, whatever the result. This includes messages that fail from toll-free or A2P numbers, or because of country restrictions. Refunds are not issued for undelivered SMS.

Where can I see my usage?

Go to Settings > Company Billing > See Transactions (under Credits).

Is OS email HIPAA compliant?

Yes. OS has a signed BAA with GoHighLevel. You need the HIPAA compliance package to be covered. Contact the team for details.

Why does my sub-account have a 15,000 email limit?

A sub-account without its own dedicated domain sends from a shared domain, even if the agency has one. Add a dedicated domain to the sub-account to remove the limit.

How does OS pricing compare to other platforms?

OS charges for the emails you send, not the contacts you store. Platforms like ActiveCampaign raise prices as your list grows. On average, this saves OS users about $200 / month. Share your current email usage with us. We'll send a side-by-side comparison with your current provider.